Who we are

Our website address is: https://vilelmine.gr
We are a hospitality provider based in Greece, committed to the secure and transparent processing of your personal data.

Contact & Inquiry Forms
When you use the inquiry form on our website, the information you provide is used solely to respond to your specific request. These records are erased immediately after being read.
We do not store inquiry data in our website’s database for marketing or tracking purposes.

Reservations & Data Management (Beds24)
To facilitate room reservations and manage client records, we utilize the Beds24 Property Management System. By proceeding with a reservation, you provide your explicit consent for your data to be transferred to and processed by Beds24. This transfer is strictly necessary to fulfill your booking and maintain your reservation record.

Payments & Financial Transactions
We offer several secure payment methods. By selecting a payment option, you consent to the processing of your data by the respective financial institutions:
Digital Payments: If you choose to pay via Stripe or PayPal, your billing information is transferred to these providers to complete the transaction. We do not store credit card details on our own servers.
Bank Transfers: We accept payments via SEPA and IBAN. If you choose this method, your transaction records (such as name and account details) are maintained within our official bank accounts. These records are kept strictly for tax, legal, and regulatory compliance as required by Greek and European law.

Invoicing (HotelInvoicer.gr)
In compliance with Greek tax regulations, all official invoices are issued through hotelinvoicer.gr. Your billing details are transferred to this platform only with your consent for the purpose of issuing legal receipts and ensuring our compliance with national accounting standards.

Cookies
Necessary Cookies: We set a temporary cookie on our login page to determine if your browser accepts cookies. This contains no personal data and is discarded when you close your browser.
Session Cookies: If you log in, we set cookies to save your login information (valid for 2 days) and your screen display choices (valid for 1 year).
Third-Party Cookies: Cookies from our booking engine (Beds24) or payment processors are only activated when you interact with those specific services.

Embedded Content from Other Websites
Pages on this site may include embedded content (e.g., maps, videos). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, and monitor your interaction with that content.

How Long We Retain Your Data
Website Inquiries: Erased immediately after being read.
Booking & Financial Records: Data stored within Beds24, HotelInvoicer, and our Bank Accounts is retained for the durations mandated by Greek tax and administrative laws.
User Accounts: For users that register on our website (if any), we store the personal information provided in their user profile. Users can see, edit, or delete their personal information at any time.

What Rights You Have Over Your Data
You have the right to request an exported file of the personal data we hold about you or request the erasure of your data. This does not include any data we are legally obliged to keep for administrative, tax (including bank statements), or security purposes.

Where Your Data is Sent
Your data is transferred to the following third parties only with your direct consent at the point of interaction:
Beds24 (For reservation management)
Stripe / PayPal (For digital payment processing)
National Banking Institutions (For SEPA/IBAN transfers)
HotelInvoicer.gr (For legal tax invoicing)
Automated spam detection services (To secure form submissions)